Refund Policy
Last updated: July 8, 2026
This Refund Policy explains how refunds are reviewed, approved, and issued after an order cancellation, return, damaged item claim, missing item claim, or other eligible customer service resolution.
When Refunds Are Issued
- A refund may be issued after an eligible returned item is received and inspected.
- A refund may be issued if an order is canceled before it is processed or shipped.
- A refund, replacement, store credit, or other resolution may be offered for verified damaged, defective, incorrect, or missing items.
- Refund eligibility depends on the order status, item condition, payment method, product type, and applicable policy.
Refund Method
Approved refunds are generally issued to the original payment method where possible. If the original payment method is unavailable, expired, closed, or otherwise unable to receive a refund, we may provide another legally permitted refund method or ask for additional information.
Refund Timing
After a refund is approved, processing time may vary depending on the payment provider, bank, card issuer, or payment method. It may take several business days for the refund to appear in your account after we submit it.
Non-Refundable Amounts
Original shipping fees, return shipping fees, handling fees, insurance, taxes, duties, customs charges, and other service fees may be non-refundable unless required by law or unless the refund is caused by our error.
Partial Refunds
A partial refund may apply when only part of an order is returned, an item is returned with missing accessories or packaging, a discount was applied to the order, a shipping or service fee is non-refundable, or the item condition does not fully meet the return requirements.
Late or Missing Refunds
If your refund has been approved but has not appeared, please first check with your bank, card issuer, or payment provider. If the expected processing period has passed, contact customer service with your order number and refund confirmation details.